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for all purchases worth P400 & above. Starts October 16, 2012.

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Customer Care Return Policy

RETURNS & EXCHANGES

RETURN AND EXCHANGE POLICY

  • The customer must include the order acknowledgement and receipt.
  • Items to be returned must be in brand new condition, with the original tag price attached.
  • Refunds are not allowed, only exchanges are allowed. No money is refunded if a returned item is exchanged for a cheaper item.
  • Items that have been altered, damaged, or used cannot be exchanged, unless the item is a factory defect.
  • During sale periods, sale items can only be exchanged for other sale items. If the sale period is over, sale items can no longer be exchanged.
  • The allowable period for domestic returns is 7 days from the date the order was received, including shipping period. For International orders, allowable period is 15 days. The merchandise must be shipped back to the Philippines within 24 hours from the date of email notification.
  • Shipping and handling cost incurred are non-refundable.
  • Shipping and handling cost involved in exchanging / returning and sending back the merchandise will be borne by the customer.

PROCEDURE FOR RETURNING OR EXCHANGING MERCHANDISE

  • Notify the company via email (customercare@tomato.ph) immediately within 24 hours starting from the date of receipt of the merchandise. Specify the reason for exchanging the merchandise and the replacement chosen.
  • The company will inform the customer if the merchandise for exchange is available. If available, the company will immediately advise the customer to send back the merchandise to the standard return address within 24 hours of receipt of email notification.

Return Address:

PRIMEBRANDS INC.
Warehouse 8-B La Fuerza Plaza, 2241 Chino Roces Avenue,
Makati City, Philippines 1500

REFUNDS

Refunds cannot be made for returned merchandise. They can only be replaced by merchandise of a similar amount or higher.

DEFECTIVE / DAMAGED MERCHANDISE

Merchandise with factory defect/s must be reported immediately within 24 hours upon receipt of the merchandise.

Merchandise returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, the company will replace the merchandise and pay for the appropriate shipping costs.


Nationwide Destinations

Metro Manila

Provincial

      
Caloocan Abra Camiguin Maguindanao Rizal
Las Pinas Agusan Del Norte Capiz Marinduque Romblon
Makati Agusan Del Sur Catanduanes Masbate Samar
Malabon Aklan Cavite Mindoro Occidental Saranggani
Mandaluyong Albay Cebu Mindoro Oriental Siquijor
Manila Antique Compostela Valley Misamis Occidental Sorsogon
Marikina Aurora Davao Del Norte Misamis Oriental South Cotabato
Muntinlupa Basilan Davao Del Sur Negros Occidental Southern Leyte
Navotas Bataan Eastern Samar Negros Oriental Sultan Kudarat
Paranaque Batangas Guimaras North Cotabato Surigao Del Norte
Pasay Benguet Ifugao Northern Samar Surigao Del Sur
Pasig Biliran Ilocos Norte Nueva Ecija Tarlac
Pateros Bohol Ilocos Sur Nueva Vizcaya Virac
Quezon City Bukidnon Iloilo Palawan Zambales
San Juan Bulacan Isabela Pampanga Zamboanga Del Norte
Taguig Cagayan La Union Pangasinan Zamboanga Del Sur
Valenzuela Camarines Norte Laguna Quezon Province Zamboanga Sibugay
  Camarines Sur Leyte Quirino  
         

Worldwide Shipping

SHIPPING INFORMATION

ORDER PROCESS & SHIPPING INFORMATION

All orders placed before 12:00noon between Monday to Friday, Philippine time (GMT + 8:00), will be processed on the current day. Order processing will take 2 business days. Orders are expected to be delivered based on the lead time below. Delivery time and shipping cost will vary depending on the location and number of items purchased. Local orders will be delivered by Jam Global Express , Provincial orders by LBC and International orders will be delivered by DHL, FEDEX or TNT.

Please note the following lead times for delivery:

  • Metro Manila & Provincial – 3-4 business days
  • Asia – 4-5 business days
  • USA, Canada, Europe & Middle East – 6-8 business days

Terms & Conditions

TERMS AND CONDITIONS

Please read these Terms of Use carefully before using this website. Using this website means you have read, understood, and accepted these Terms of Use. If you do not accept these Terms of Use, do not use this website.

ORDER PROCESS & SHIPPING INFORMATION

All orders placed before 12:00noon between Monday to Friday, Philippine time (GMT + 8:00), will be processed on the current day. Order processing will take 2 business days. Orders are expected to be delivered based on the lead time below. Delivery time and shipping cost will vary depending on the location and number of items purchased. Local orders will be delivered by Jam Global Express , Provincial orders by LBC and International orders will be delivered by DHL, FEDEX or TNT.

Please note the following lead times for delivery:

  • Metro Manila & Provincial – 3-4 business days
  • Asia – 4-5 business days
  • USA, Canada, Europe & Middle East – 6-8 business days

RETURN AND EXCHANGE POLICY

  • The customer must include the order acknowledgement and receipt.
  • Items to be returned must be in brand new condition, with the original tag price attached.
  • Refunds are not allowed, only exchanges are allowed. No money is refunded if a returned item is exchanged for a cheaper item.
  • Items that have been altered, damaged, or used cannot be exchanged, unless the item is a factory defect.
  • During sale periods, sale items can only be exchanged for other sale items. If the sale period is over, sale items can no longer be exchanged.
  • The allowable period for domestic returns is 7 days from the date the order was received, including shipping period. For International orders, allowable period is 15 days. The merchandise must be shipped back to the Philippines within 24 hours from the date of email notification.
  • Shipping and handling cost incurred are non-refundable.
  • Shipping and handling cost involved in exchanging / returning and sending back the merchandise will be borne by the customer.

PROCEDURE FOR RETURNING OR EXCHANGING MERCHANDISE

  • Notify the company via email (customercare@tomato.ph) immediately within 24 hours starting from the date of receipt of the merchandise. Specify the reason for exchanging the merchandise and the replacement chosen.
  • The company will inform the customer if the merchandise for exchange is available. If available, the company will immediately advise the customer to send back the merchandise to the standard return address within 24 hours of receipt of email notification.

Return Address:

PRIMEBRANDS INC.
Warehouse 8-B La Fuerza Plaza, 2241 Chino Roces Avenue,
Makati City, Philippines 1500

REFUNDS

Refunds cannot be made for returned merchandise. They can only be replaced by merchandise of a similar amount or higher.

DEFECTIVE / DAMAGED MERCHANDISE

Merchandise with factory defect/s must be reported immediately within 24 hours upon receipt of the merchandise.

Merchandise returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, the company will replace the merchandise and pay for the appropriate shipping costs.

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